Welcome to Entejam.com. We want to ensure that you have a seamless and satisfying shopping experience with us. If you are not completely satisfied with your purchase, please read our Return Policy carefully to understand your options for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, with all tags, labels, and packaging intact. Some products, such as personalized or perishable items, may not be eligible for return. Please contact our customer support team for specific product eligibility.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Log in to your Entejam.com account.
• Go to the "Order History" section and select the order containing the item you wish to return.
• Click on the "Return Items" button and follow the instructions provided.

If you checked out as a guest, or if you encounter any issues with the online return process, please contact our customer support team for assistance.

3. Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a tractable shipping method to ensure that your return reaches us safely. Keep the tracking information for your records.

4. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method, and exchanges will be shipped to you promptly.

5. Refunds

Refunds will be processed for the purchase price of the item, excluding any shipping charges, unless the return is due to an error on our part. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please indicate your preference when initiating the return. We will do our best to fulfill your exchange request based on product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will assist you in resolving the issue promptly.

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer support team at:

• Entejam.com 
• Email: returns@entejam.com 
• Phone : 01608775580

We strive to make the return process as smooth as possible while ensuring that you are satisfied with your purchases from Entejam.com. Thank you for choosing us as your trusted online shopping destination.

Last Updated: October 10, 2023